Returns & Exchanges

We want you to love your personalized skincare journey, which is why we offer a 30-day satisfaction guarantee on all first-time orders. If your custom formula isn't the perfect fit, our team is committed to reformulating your products or providing a full refund.

1

Initiate Your Request

Visit our online returns portal or contact our Skin Concierge team within 30 days of receiving your order to start the process.

2

Consult with a Skin Expert

For reformulations, you will complete a brief follow-up assessment to help our dermatologists fine-tune your ingredients for better results.

3

Pack and Ship

Print your prepaid shipping label and secure the items in their original packaging to ensure they arrive safely at our laboratory.

4

Receive Your Refund or New Formula

Once your return is scanned, we will process your refund to the original payment method or ship your newly optimized custom routine within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing